Frequently Asked Questions

General Questions

No, there is not a cost to get a sample first. Simply contact us to inquire about examples and samples of embroideries or prints.

Sizing and sampling are important, especially when making team orders. We have a selection of apparel in stock that you can sign out to ensure you have the proper fit before we imprint your order.

Yes, of course! We can’t wait to speak with you. Call us at (604)501-9330. We are open Monday through Friday 7:30am to 4:30pm.

There is no minimum order quantity for heat transfer vinyl printing but there is for screen printing.

Because we need to use thicker inks and set up the screens, our minimum order quantity for screen printing is 24. If your order quantity is less than 24, we can print on vinyl and use heat press.

We operate 14 embroidery heads allowing us to fulfill BOTH small and large orders. That way, you can just get what you need.

Yes, of course! Just let us know which of your items you want us to customize for you in the custom order form. You can send us your items OR drop them off at our shop for us to imprint. We can’t wait to make it happen!

If it’s made of fabric, chances are, we can imprint it. Our technology has printed on sports bags, horse blankets, BBQ covers, and more. We encourage you to get in touch if you have a specialty item for printing – we’re always up for the challenge!

If you want to make changes after you’ve submitted your order, we recommend calling us asap at (604)501-9330.

Design Questions

We accept the following file formats for artwork: Corel, PDF Adobe Illustrator, and JPG. We simply ask that your embroidery designs or artwork be digitized.

Of course. Simply contact us to inquire about samples of embroidered or printed products.

Measurements for embroidery vary greatly by design. A typical left chest embroidery is about 3.75 inches wide by 2-3 inches in height, but again, this varies according to design.

Measurements also vary for sleeves and hat designs.

Also, the larger you make an embroidery, the more stitches are required. This, of course, increases the cost. That’s why a left chest is $7.50 compared to a full front which can be between $25 – $60.

Sew Kool embroiders all of its apparel in-house and our designs have decades of experience. Get in touch with us today to speak with a designer. You can also use our Design Tool to play around with different T-shirt, hoodie, and hat designs.

Whether you supply us with the artwork, we design for you, or you select from our catalogue, we make sure your artwork looks great on your apparel. We have a catalogue of over 10,000 pre-designed images. We can begin with one of these images and then add any lettering you might want. If your organization/team has an idea for an image or existing artwork, we can build on that theme. Or if you would like us to create the artwork for you, we have a great designer that can bring your images into play. Once your artwork is ready, we create a sew disc for embroidery or convert into vector format for screen-printing. A one time fee is charged for this.

We have a wide variety of threads in practically every shade. We even have metallic thread.